Returns & Exchanges

At Naissance, we want you to be completely satisfied with your natural beauty purchases. If a product doesn't meet your expectations, you can return it to us within 30 days of receipt for a full refund or exchange.

1

Initiate Your Request

Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization code.

2

Prepare Your Package

Ensure the items are unused, in their original packaging, and securely packed to prevent damage during transit.

3

Ship the Items

Affix the provided return label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

4

Processing and Refund

Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing