Frequently Asked Questions

Everything you need to know about our natural beauty essentials.

Are your products 100% natural and cruelty-free?

Yes, at Naissance, we prioritize purity. All our products are sourced from natural ingredients and we are strictly against animal testing, ensuring our entire range is Leaping Bunny certified.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your beauty staples sooner.

Can I return a product if it doesn't suit my skin type?

We want you to love your glow. If you are not satisfied, you can return unopened products within 30 days of purchase for a full refund or exchange.

Do you ship internationally?

We currently ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 21 business days.

How should I store my cold-pressed oils and serums?

To maintain the potency of the natural antioxidants, we recommend storing your products in a cool, dry place away from direct sunlight.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.